UPG’s Hands-On Trimble Rail Support
Stockinbingal to Port Hedland
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At UPG, providing exceptional Trimble Rail support across Australia is fundamental to our belief in true partnership. This means being there for our customers, wherever “there” may be. Recently, Peter Thomson, UPG’s Product Manager for Rail, our dedicated Trimble Rail solutions specialists, exemplified this commitment. He embarked on an extensive journey across the nation – from the regional tracks of Stockinbingal, NSW, to the vital mining railways of Port Hedland, WA.
This wasn’t just a fly-in, fly-out visit; Peter was on the ground, delivering crucial hands-on assistance. This involved tailored training sessions, intricate system setups for Trimble Rail technology, and invaluable ongoing guidance right in the field. As he shared, the experience was profoundly impactful:
“It’s incredibly rewarding to see their progress firsthand — watching teams grow in confidence and capability, and knowing the time and effort put in is genuinely appreciated. Being away from home for extended periods can be challenging, but the outcomes make it worthwhile. The relationships built and the trust earned are what make the job meaningful.”
This dedication to being physically present and deeply involved in our customers’ operations is a cornerstone of UPG’s approach to Trimble Rail support. We understand that implementing and optimising advanced Trimble Rail technology requires more than just software; it demands expert assistance and a collaborative spirit.
“The insights gained from our team being in the field are invaluable. It allows us to not only solve immediate challenges but also to anticipate future needs and ensure Trimble’s solutions continue to deliver maximum efficiency and safety for the Australian rail industry. This recent trip is a fantastic example of the UPG difference – we’re not just suppliers; we’re partners invested in our clients’ journeys.”
Image: Trimble GEDO Rec system with GX50 scanner capturing precise track geometry and point cloud data on a regional NSW rail line, rural Australia, with a grain rake visible.
Product Expert
In his role as UPG’s Product Manager for Rail, Peter champions these in-depth customer engagements. He understands that direct feedback and firsthand observation are vital for both immediate customer success and the long-term evolution of our offerings for Trimble Rail in Australia.
“The insights gained from our team being in the field are invaluable,” says Peter. “It allows us to not only solve immediate challenges but also to anticipate future needs and ensure Trimble’s solutions continue to deliver maximum efficiency and safety for the Australian rail industry. This recent trip is a fantastic example of the UPG difference – we’re not just suppliers; we’re partners invested in our clients’ journeys, offering dedicated Trimble Rail support.”
Are You Ready to Elevate Your Rail Operations?
Whether you’re looking to implement new Trimble Rail solutions, optimise your current setup, or empower your team with expert training, UPG is here to help. Our Trimble Rail support in Australia is designed to make a real difference.
Contact us today for a discussion, demonstration, or to explore how our dedicated support can make a real difference to your projects. We’re always happy to help you get on the right track.
