How we do business: A customer experience that can’t be matched

Providing you with the solutions to take your operations to a new level is just part of the picture for UPG.

Underlying everything we do is a peerless customer service system that means any issues you may have will be dealt with efficiently and as quickly as possible.

Working in tandem with our expert support staff, our cutting edge CRM system will provide you with a support experience second to none.

Our customers report huge advantages in our system’s rapid turn around plus access to detailed analytics and data on their support history.

Here’s how the system operates – and how it will work for you.

Our dedicated Support Gateway team is available to take your call if an issue arises – simply call any of our 1800 numbers.

You’ll speak to one of our team members who will put you in contact with the relevant expert to help resolve your support case.

You will receive an SMS confirming your case details too.  Our office-based support experts aim to respond to your needs within 20 minutes.

They will liaise with you to find the quickest solution to your problem, which may be over the phone, via a site visit from a member of our field service team or by using one of our specialised workshops located throughout Australia and New Zealand.

Once your issue is resolved, you will receive a confirmation SMS as well as an opportunity to provide us with valuable feedback about your customer service experience.

This feedback is used to continually improve our service to you because as part of our customer support system, our management team is continually monitoring support statistics and service levels.

By identifying issue trends in the data, we can suggest solutions and preventative measures to improve productivity - and that means less downtime for your operation.

By drilling down into a customer’s data, we can easily compare the number of calls by month, operator, product and location. Using this data, we can help identify potential problem areas and offer solutions. We also make this data available to you, ensuring the entire process is transparent.  Behind the scenes, we are continuously analysing support data to identify and rectify support issue trends.

This service is just part of our customer-focused approach that includes branches in 17 locations across Australia and New Zealand and more than 250 employees.

Our Support Gateway is available from 6:00am to 5:30pm, Monday to Friday.

To get in touch, just call 1800 800 874.

 

UAV Solutions

DJI – Multirotor drones from entry to advanced level

Phantom 4 Pro V2.0

The new Phantom 4 Pro V2.0 features an OcuSync HD transmission system, which supports automatic dual-frequency band switching and connects to DKU Goggles wirelessly.  It's equiped with a 1-inch 20-megapixel sensor capable of shooting 4K/60fps video and Burst Mode stills at 14 fps.  Plus much, much more.

Inspire 2

Image quality, power and intelligence to meet the needs of professionals around the globe.

Matrice 200 Series

High-performance motors paired with 17-inch propellers ensure stable flight in strong winds.

senseFly – Fixed wing professional survey

senseFly's professional drones are the world's most widely-used aerial mapping tools. Employed by thousands of geospatial and agricultural workers around the world, these safe, lightweight solutions offer automatic operation, professional-grade software, and application-specific camera options.

eBee Classic - The professional mapping drone
eBee X - Map without limits
eBee SQ - The advanced agricultural drone
Cameras - Sequoia, thermoMap

Contact your local UPG rep to find out more

Visit the senseFly website here

News

eBee Classic

The senseFly eBee Classic is a fully autonomous and easy-to-use mapping drone.  Use it to capture high-resolution aerial photos you can transform into accurate orthomosaics (maps) and 3D models

eBee X

The ebee X is the next generation survey platform from Sensefly. Building on 4 generations of fixed wing development, the ebee X features greater endurance and mapping coverage, a wider variety of more powerful camera options, more accurate steep landing, greater robustness, and much more; all from a sub 2kg aircraft.

eBee SQ

The eBee SQ agriculture drone captures actionable crop data across four multispectral bands, plus RGB imagery, spanning hundreds of acres in a single flight

Rising Expectation

There’s a transformation underway — and it’s giving people a new approach to look at their world. The various ways we use spatial data are quickly moving from flat, static maps to interactive representations in three and even four dimensions. The exciting new approaches are driving a sharp increase in demand for spatial information.

From basic drafting solutions to the augmented reality of Pokémon Go, today’s professional users and consumers alike expect more spatial information; they also require high levels of accuracy and resolution. Much of this demand places a strong emphasis on 3D information. The demand is expected to continue to grow as new tools and devices for visualisation and interaction find their way into the hands of more — and increasingly diverse — users.

Read the full article on the GeoDataPoint blog.

Opportunities and challenges for Surveyors

Building Information Modelling (BIM) is one of the most intriguing opportunities for surveyors to come along in years. This model-based approach combines technologies and processes to support the efficient creation and use of information for building construction and operations. Because of its strong ties to spatial information, BIM offers a familiar landscape and rich possibilities for surveyors and other geospatial professionals, according to Ron Bisio, vice president of Trimble Geospatial.

Read more in this GIM news article.

If you would like to learn more about BIM, or how it could help grow your business get in touch.

Read more about BIM
  Does GIS + BIM = more business for you?

Where’s the money going to be?

Whether your business is booming, or if you are not experiencing growth, you need to know where your future growth is going to be. In 2016 Ron Bisio, Vice President, Surveying & Geospatial at Trimble, spoke to the Geospatial World Forum His talk covers two where the Geospatial professionals will need to move to stay profitable and successful.

Diversifying
Surveying and Mapping professionals are diversifying their offering to include scanning, mobile mapping and airborne data capture.

Domain-specific activities
Surveying and Mapping professionals are increasingly involved in domain-specific activities that require specific workflows and solutions.

Watch the 16 minute video below to find out more.